I ordered a PC version instead of one for MAC by mistake. A change to the MAC version has been proposed by your support without any problem!
I much appreciated the help and speed that it was given!! Installation was very straightforward once you had helped - if only I had read your clear PDF file first it would have been quicker and easier - many thanks for an excellent service all round!
Great idea using tutorials video, easy installation process
Actually I think I did contact support but that was because I was too impatient with my button clicking. Now have 2010 Pro on my computer, only used Word and Excel so far but it looks good.
Got a bit daunted by the download and install instructions initially but followed them and everything worked out well.