The price and quality of the product are excellent. Haven't had to call support yet. Had no issues with the download or installation on Windows 8.1.
Very quick and efficient customer support!
I had a slight problem installing the software (due to my misunderstanding). I wrote to tech support - they responded within 15 minutes with clear instruction which solved my problem. Very happy with the product AND the customer support. Excellent!
It took me a little while to install the download (I don't download much software) but all seemed to go pretty well.